Shipping & exchanges
SHIPPING
Made to Order Items : Will be shipped within a maximum of four weeks unless stated otherwise. Orders requiring additional customization may take longer, and you will be informed accordingly.
Delivery Method : All packages are shipped via Standard Shipping worldwide.
Shipping Costs : The shipping fee is charged at cost and displayed during checkout after providing your shipping information.
For any questions about shipping, please contact us at [www.ookiitoo.com]
RETURNS AND EXCHANGES
Satisfaction Guarantee : If you’re not completely satisfied with your purchase, we’re here to assist you.
Return Period : You have 14 days from the delivery date to return your items for a refund or exchange.
Made to Order Policy : Items made to order cannot be canceled or exchanged once production has started.
Customer Assistance : To avoid any confusion, we encourage you to ask questions before placing your order. Personalized support is available at [www.ookiitoo.com]
RETURN TERMS
1. Timeframe : Returns must be initiated within 14 working days of receiving the product(s).
2. Contact Process : Inform our customer service team at [www.ookiitoo.com] to exercise your right of return. We will guide you through the return process.
3. Shipping Requirements :
Products must be returned with a tracking number to our studio in Taiwan .
Any return sent beyond the specified timeframe will be refused and sent back to the sender at their cost.
4. Product Condition :
Items must be returned in their original packaging, undamaged, and with all accessories included.
A copy of the purchase invoice must be enclosed.
Products that come in special boxes must be returned in their original, undamaged packaging. To protect the product box, place it inside a sturdy carton or wrap it with kraft paper, as originally shipped.
5. Hygiene and Safety : Items related to hygiene or personal use cannot be returned if they have been opened or used.
6. Customer Responsibility :
Return costs and any customs duties are the sender’s responsibility.
We are not liable for loss, theft, or damage of returned packages.
Packages with incomplete or missing customer identification (name, address) will be refused.
7. Confirmation : Upon receiving the returned product, we will send a confirmation email to notify you.
REFUNDS
Approval Process : Returned items will be inspected, and you’ll be notified of your refund status.
Refund Timeline : Approved refunds will be processed within 14 days via the original payment method.
Deduction Policy : A reduction in refund value may apply if the product shows signs of excessive handling beyond necessary use.
For further information, reach out at [www.ookiitoo.com]
TAXES AND DUTIES
Pricing : All product prices are listed in USD, and duties are the customer’s responsibility.
Customs : Customs duties vary by country and cannot be estimated in advance. Please check with your local customs office for details.
Limitations : We are not responsible for customs related delays, fees, or actions beyond our control.
INSURANCE
Transit Coverage : All purchases are insured during transit until delivery.
Signature Requirement : A signature is required upon delivery, transferring responsibility to the recipient.
Third Party Delivery : If delivery is accepted by someone other than the purchaser, their signature will constitute proof of receipt and fulfillment by us.
ADDITIONAL NOTES
Contact Information : For all inquiries, visit [www.ookiitoo.com]
Lost or Damaged Parcels : If your package is lost or damaged during transit, please contact us immediately and retain any delivery documents for follow up.
Custom Assistance : For any issues or questions, reach out to us. We are happy to assist with customs forms or additional shipping concerns to ensure smooth delivery.
Make sure to double check your items and packaging before sending them back. Let us help you every step of the way!
Made to Order Items : Will be shipped within a maximum of four weeks unless stated otherwise. Orders requiring additional customization may take longer, and you will be informed accordingly.
Delivery Method : All packages are shipped via Standard Shipping worldwide.
Shipping Costs : The shipping fee is charged at cost and displayed during checkout after providing your shipping information.
For any questions about shipping, please contact us at [www.ookiitoo.com]
RETURNS AND EXCHANGES
Satisfaction Guarantee : If you’re not completely satisfied with your purchase, we’re here to assist you.
Return Period : You have 14 days from the delivery date to return your items for a refund or exchange.
Made to Order Policy : Items made to order cannot be canceled or exchanged once production has started.
Customer Assistance : To avoid any confusion, we encourage you to ask questions before placing your order. Personalized support is available at [www.ookiitoo.com]
RETURN TERMS
1. Timeframe : Returns must be initiated within 14 working days of receiving the product(s).
2. Contact Process : Inform our customer service team at [www.ookiitoo.com] to exercise your right of return. We will guide you through the return process.
3. Shipping Requirements :
Products must be returned with a tracking number to our studio in Taiwan .
Any return sent beyond the specified timeframe will be refused and sent back to the sender at their cost.
4. Product Condition :
Items must be returned in their original packaging, undamaged, and with all accessories included.
A copy of the purchase invoice must be enclosed.
Products that come in special boxes must be returned in their original, undamaged packaging. To protect the product box, place it inside a sturdy carton or wrap it with kraft paper, as originally shipped.
5. Hygiene and Safety : Items related to hygiene or personal use cannot be returned if they have been opened or used.
6. Customer Responsibility :
Return costs and any customs duties are the sender’s responsibility.
We are not liable for loss, theft, or damage of returned packages.
Packages with incomplete or missing customer identification (name, address) will be refused.
7. Confirmation : Upon receiving the returned product, we will send a confirmation email to notify you.
REFUNDS
Approval Process : Returned items will be inspected, and you’ll be notified of your refund status.
Refund Timeline : Approved refunds will be processed within 14 days via the original payment method.
Deduction Policy : A reduction in refund value may apply if the product shows signs of excessive handling beyond necessary use.
For further information, reach out at [www.ookiitoo.com]
TAXES AND DUTIES
Pricing : All product prices are listed in USD, and duties are the customer’s responsibility.
Customs : Customs duties vary by country and cannot be estimated in advance. Please check with your local customs office for details.
Limitations : We are not responsible for customs related delays, fees, or actions beyond our control.
INSURANCE
Transit Coverage : All purchases are insured during transit until delivery.
Signature Requirement : A signature is required upon delivery, transferring responsibility to the recipient.
Third Party Delivery : If delivery is accepted by someone other than the purchaser, their signature will constitute proof of receipt and fulfillment by us.
ADDITIONAL NOTES
Contact Information : For all inquiries, visit [www.ookiitoo.com]
Lost or Damaged Parcels : If your package is lost or damaged during transit, please contact us immediately and retain any delivery documents for follow up.
Custom Assistance : For any issues or questions, reach out to us. We are happy to assist with customs forms or additional shipping concerns to ensure smooth delivery.
Make sure to double check your items and packaging before sending them back. Let us help you every step of the way!